Terms & Conditions

Postage Charge:

Postage charges are calculated automatically when you add the items to the cart and proceed to checkout. However, these rates are for destinations within Malaysia only, and rates will differ for overseas destination. Please contact us for shipping rates to overseas destination.

Shipping & Return:

Orders are shipped on business days only. Business days are Monday – Friday, excluding Public Holidays within Malaysia.

We take great measures to ensure that packages arrive to you not only quickly, but in perfect condition. Unfortunately, in rare cases items may be damaged during shipment. Shipment is carried out by third party courier companies / outsourced to third party courier companies. Therefore, we are not responsible for any items that are damaged during shipment, unless you opt for insurance.

All orders will be provided with courier tracking number once the order is sent out. Parcels will be left at courier office for self collection if no one is around during time of delivery. We will not resend parcels if uncollected parcels are returned to us, unless you top up for courier charges again.

Strictly no exchange or refund.

Overseas Term and Condition:

If goods cannot be delivered due to restrictions and local laws in your own country, this is solely your responsibility. It is your responsibility to know about restrictions and local laws before you order from 11Concept. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it’s your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on 11Concept, and in the case of a failed delivery, we cannot offer any compensation.

As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.


Payment for orders can be made by bank deposit, PayPal or credit card. Goods will only be dispatched upon receipt of full payment for the cost of purchase and delivery charges.

ATM receipts and reference numbers should be retained till we have confirmed your payment as a proof of purchase.

Privacy & Policy:

This website is provided by Eleven Concept Trading on an “As Is” basis. We will make a reasonable effort to ensure that shipping information, product price(s), product description(s) and other information displayed is correct. However, we cannot guarantee the accuracy of the information and makes no warranties or representations of any kind, express or implied as to the operation of the information, content, materials, or products included on 11conceptstore.com. We will not be liable for any loss or damage of any kind arising from the use of 11conceptstore.com, including without limitation, direct, indirect, incidental, punitive and consequential loss or damage. Eleven Concept Trading disclaims all responsibility and liability (including for negligence) in relation to information on or accessible from 11conceptstore.com.

You agree to indemnify and hold 11conceptstore.com, its partners and employees, harmless from any loss, liability, claim or demand, costs or expenses of any kind, including attorney’s fees and/or other fees or expenses, made by any third party due to or arising out of your use of 11conceptstore.com.

11conceptstore.com does not have control of and cannot guarantee that any content on third party links from this website will be safe from viruses, inaccurate information, or inflammatory material.

11conceptstore.com may withdraw items from sale and alter prices, products and or details of product specifications at its discretion without notice.Reserves the right to change these Terms & Conditions at any time without notice. All changes are effective upon posting at 11conceptstore.com.